Principal Product Manager

Granicus provides cloud-based civic engagement technologies that connect governments with the people they serve. The Principal Product Manager will lead strategy and roadmap execution for Records Request Management and FOIA solutions, including AI-enabled capabilities, secure workflows, and compliance requirements for federal and other public sector customers. The role partners cross-functionally to translate complex policy and customer needs into scalable products and drive adoption and market expansion.

Responsibilities:

• Define and evolve the product vision, strategy, and roadmap for Records Request Management and FOIA solutions, aligning market opportunities, customer needs, and company goals
• Define and prioritize AI-enabled capabilities across Records Request Management and FOIA workflows, including intelligent document discovery, automated redaction, content classification, workflow optimization and citizen self-service experiences
• Gather and synthesize customer, partner, regulatory, and market input to prioritize investments across intake, review, redaction, workflow automation, reporting, and fulfillment
• Shape product capabilities to support federal agency requirements, including secure workflows, auditability, permissions, retention considerations, and deployment expectations for regulated environments
• Partner with engineering, security, and compliance stakeholders to ensure product decisions support frameworks and controls relevant to federal customers, including FedRAMP and CJIS-aligned environments
• Partner with Security, Compliance, Legal and Engineering teams to ensure AI-enabled capabilities are developed and deployed in accordance with regulatory, privacy, security, transparency and public sector governance requirements
• Demonstrated ability to utilise AI-powered tools and data-driven approaches to accelerate market analysis, customer research, requirements definition, prioritisation and roadmap planning
• Work closely with Engineering, Design, Implementation, Support, Customer Success, Sales, and leadership to guide product teams, translate requirements into scalable delivery, and shape AI-informed product capabilities that improve operational outcomes in regulated environments
• Turn federal records access, FOIA process needs, and operational pain points into clear requirements, user stories, and measurable product outcomes
• Support strategic customer conversations, market positioning, expansion into new public sector and federal segments, and internal alignment by clearly articulating product value, roadmap direction, and differentiation
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Requirements:

• • ​​AI-Enhanced Product Management: Demonstrated ability to utilise AI-powered tools and data-driven approaches to accelerate market analysis, customer research, requirements definition, prioritisation and roadmap planning
• • Experience: 10+ years in product management with a strong track record of owning strategy, roadmap, and execution for complex SaaS or workflow-driven products
• 7+ years on experience in Records Request Management
• • Federal Domain Expertise: Experience building products for the federal government or highly regulated public sector environments, with a strong understanding of procurement, compliance, and customer operating realities
• • Records Request / FOIA Knowledge: Demonstrated experience with Records Request Management, FOIA, case management, document review, redaction workflows, or adjacent public records processes
• • Security and Compliance Acumen: Familiarity with secure cloud and public sector compliance requirements, including FedRAMP and CJIS, and experience partnering with technical and compliance teams to support regulated product delivery
• • Execution Excellence: Strong ability to translate ambiguity into structured plans, balance competing priorities, and deliver measurable outcomes across cross-functional teams
• • Communication and Influence: Exceptional written and verbal communication skills with the ability to influence engineering, design, executives, and customer stakeholders in complex environments
• • Customer-Centered Product and AI Leadership: Proven experience defining, launching or scaling AI-enabled products or capabilities
• Ability to identify high-value AI use cases, evaluate emerging AI technologies, establish success measures and drive adoption while balancing customer value, compliance and operational risk
• • AI and Emerging Technology Expertise: Strong understanding of generative AI, intelligent automation, machine learning applications and AI governance principles, with the ability to translate emerging capabilities into practical product outcomes for public sector customers
• • Education: Bachelor's degree in a relevant field or equivalent practical experience
• • Bonus: Experience with federal SaaS platforms, public records or disclosure workflows, records retention concepts, digital evidence or justice-related systems, launching products in FedRAMP or CJIS-sensitive environments, and driving market expansion into new government segments is strongly preferred