Lead, Product Management

Pearson is a global learning company committed to helping people make progress in their lives through learning. The role involves leading product management for the Content Authoring Platform, managing a team of product managers, and driving service design across complex content workflows.

Responsibilities:

• Develop product and capability strategy for one or more areas, grounded in deep understanding of complex customer journeys spanning content development, content quality, measuring learning outcomes, and the workflows that connect them
• Lead the hardest product work in your portfolio personally, role modelling, coaching and elevating others in your organisation – run discovery, write the PRDs and specs, make the build vs. buy vs. partner calls
• Define value propositions traceable to user jobs and business outcomes; plan leading and lagging measurement up front; hold yourself and the team to outcomes – author productivity, content quality, cycle time, downstream learner impact
• Lead service design to map and re-imagine end-to-end content workflows across multiple actors – authors, editors, reviewers, content producers, sales teams, government, learners – and the systems behind them
• Drive customer centricity in the organisation – shared service blueprints, journey maps, and operating models that engineering, design, and others can act on
• Run workshops and co-design sessions with content teams; drive continuous discovery using both generative and evaluative methods, with direct engagement of authors, producers, and downstream consumers of platform capabilities
• Manage and develop 2-3 product managers – set clear expectations; coach on discovery, strategy, and technical abilities; support their growth and leadership development
• Model the discovery, outcome thinking, collaborative practice, and problem solving we expect across the platform team
• Contribute to capability building across the wider authoring team – this is a platform group that needs to raise its own bar over time
• Engage credibly with engineering on architecture, API, and integration decisions, bringing rigorous user focus and a peer-level relationship with your engineering leaders
• Lead practical evaluation and adoption of AI capabilities for content workflows – AI-assisted authoring, quality assurance, accessibility, reuse – focused on users, trust, and integrated workflows
• Build trust-based relationships with content authoring leaders, editorial leadership, and operations partners; influence without direct authority, surface risks early, and tell a clear story

Requirements:

• 10+ years of product management experience, including PM leadership experience
• Demonstrated depth in service design for complex, multi-actor workflows – done hands-on, not just sponsored
• Track record running structured continuous discovery (generative and evaluative) and translating insight into outcomes
• Experience with platform or B2B2C products serving multiple user types; strong technical acumen and comfortable with build vs. buy decisions
• Data fluency – instrumentation, leading and lagging metrics, data-led decisions
• Hands-on experience with current AI tools in product work, with a clear view of where AI is and is not the right tool
• Experience in empowered product team models (SVPG-style or similar); coaches senior PMs and tells a clear product story
• Content management, publishing, authoring tools, editorial systems, or related workflow-heavy domains
• Education technology, media, or content-intensive industries
• Formal training or practitioner experience in service design – journey mapping, blueprinting, jobs-to-be-done at workflow level
• Leading platform rationalisation or system consolidation programmes