Customer Service Representative

Ascension is a nonprofit Catholic health system seeking a Customer Service Representative for its Member Experience Team. The role supports non-clinical outbound and inbound call center functions, engages patients and members regarding healthcare and benefits, completes research and files, and executes outreach campaigns through calls, email, and text messages.

Responsibilities:

• Support a non-clinical outbound call team supporting clinical needs. Experienced in both outbound and inbound call center functions
• Engage patients and members in their health care and benefits
• Provide customer service in a fast-paced environment, research, and file completion needs
• Flexible and adaptable, evolving with business needs
• Execute outbound campaigns, email, and send broadcast text messages to support business priorities

Requirements:

• Experienced in both outbound and inbound call center functions
• Flexible and adaptable, evolving with business needs
• High School diploma equivalency OR 1 year of applicable cumulative job specific experience required
• Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable
• Strong verbal and written communication skills
• Strong problem-solving and interpersonal skills
• 1-2 years of customer service experience preferred