Change & Work Intake Coordinator

Description:
Hybrid 3 on in Charlotte, NC

The Change Coordination & Work Intake Coordinator serves as the operational hub for our client's Core team work intake and change management processes. This role is responsible for ensuring work requests and change records are complete, properly routed, approval-ready, and effectively communicated to stakeholders. The coordinator owns process execution, quality control, scheduling, and communications, while engineers retain ownership of all technical planning, implementation, testing, validation, and execution outcomes. Candidates must be willing to support off-hours change windows, primarily Wednesday evenings and Saturday mornings and evenings, approximately 15-20% of time.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $40.00 to $45.00/hr. w2

JN -00

Responsibilities:

• Manage and validate incoming work requests in TWI/JIRA to ensure completeness, accuracy, and proper routing.
• Perform quality reviews of change records, ensuring required documentation, approvals, risk assessments, testing plans, rollback plans, and stakeholder communications are in place.
• Coordinate ServiceNow change administration, approval tracking, scheduling, and readiness activities.
• Represent changes during CIRB, pre-CAB, and related review meetings and coordinate follow-up actions and documentation.
• Draft and coordinate customer and stakeholder communications before and after change execution.
• Support change execution logistics, bridge coordination, status communications, and post-change closure activities.
• Track metrics, lessons learned, and process improvements to enhance change quality, readiness, and operational efficiency.
• Ensure change and work intake records are approval-ready and effectively communicated to stakeholders.

Experience Requirements:

• Experience supporting IT, network, infrastructure, telecommunications, or utility operations environments.
• Knowledge of change management, work intake, service management, or project coordination processes.
• Experience with ServiceNow, JIRA, or similar workflow and ticketing platforms.
• Strong organizational and project coordination skills with the ability to manage multiple priorities simultaneously.
• Excellent written and verbal communication skills, including stakeholder and customer communications.
• Ability to collaborate effectively with engineers, business stakeholders, and leadership teams.
• Detail-oriented with a focus on process quality, documentation, and operational readiness.
• Willingness to support occasional evening or weekend activities associated with scheduled change windows.

Recruitment Transparency Notice



Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (, ) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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About Eliassen Group:

Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve.

Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws.

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