Business Analyst

Microsoft is seeking a Business Operations Specialist to support sales partners in managing and maintaining client books of business. The role focuses on validating and reconciling organizational data, supporting sales planning and reporting, resolving operational escalations, and improving data quality and process efficiency across global stakeholder teams.

Responsibilities:

• Review and approve contracts, cost proposals, and contract supplements to ensure compliance and accuracy
• Approve project and work breakdown structures in alignment with organizational goals
• Review, document, and approve business process documentation
• Approve project budgets and expenditures, and monitor transaction controls and costs against budgets
• Predict potential budget overruns and proactively offer data-driven solutions
• Process and validate high-volume data change requests including book and client updates, personnel changes, and LOA processing
• Reconcile data discrepancies and resolve escalations within internal systems
• Collaborate with Sales, Operations, and Business Analytics teams to support sales planning activities
• Support reporting and analysis requests using tools such as Excel and Power BI
• Consult with project managers, auditors, client representatives, and cross-functional stakeholders regarding proposals and operational needs
• Prepare sub-agreements and review sub-consultant invoices to ensure contract compliance
• Contribute to process improvement initiatives that enhance data quality and operational efficiency

Requirements:

• 8–10 years of experience in business operations, sales operations, analytics, or a closely related field
• Demonstrated experience managing high-volume change requests or operational workflows
• Proven track record of driving process improvements and supporting strategic business initiatives
• Experience collaborating with cross-functional and globally distributed stakeholder teams
• Bachelor's degree in Business Management, Economics, Finance, Accounting, or a relevant field required
• Advanced proficiency in Microsoft Excel including VLOOKUP/XLOOKUP, PivotTables, data validation, and large dataset management
• Strong data analysis and reporting capabilities using tools such as Power BI and SQL
• Solid understanding of business and management principles including strategic planning, resource allocation, and production methods
• Ability to analyze business trends and project future revenues and expenses
• Strong application of accounting and mathematical principles in an operational context
• Excellent verbal and written communication skills with strong attention to detail
• Demonstrated ability to work independently, manage time effectively, and operate with minimal supervision
• Strong stakeholder management and interpersonal skills across global and cross-functional teams
• Self-resourceful, quick learner with the ability to navigate ambiguity in a fast-paced environment
• Experience with enterprise applications and operational ticketing or change management systems
• Background in sales planning, business operations, marketing analytics, or digital advertising strongly preferred