Business Development Account Manager

J.W. Logistics, LLC is a logistics company serving customers through operational and business development services. The Business Development Account Manager coordinates recurring Quarterly Business Reviews, manages scheduling, prepares customer-specific presentations, secures internal inputs, and tracks follow-up actions without carrying a sales quota or leading customer calls.

Responsibilities:

• Build and maintain a rolling 13-week (quarterly) QBR calendar covering every JW Logistics customer
• Schedule each QBR call, ensuring attendance from operations leadership, account management/business development leadership, and business center leadership relevant to that account
• Assemble and finalize customized QBR slide decks for each customer, including performance by market, action items and improvements, a JW Logistics company/business update, and a forward-looking discussion of relationship growth opportunities
• Secure required inputs from other functions (e.g., operations, business center managers, VPs of Operations, Brooks Ward) in time to complete each deck ahead of the scheduled call
• Set the agenda for each QBR: for accounts with an assigned Business Development Manager, the BDM determines the agenda; for accounts without an assigned salesperson, use a standardized general agenda to ensure the account is still engaged consistently
• Track and follow up on action items and commitments arising from QBRs
• Flag newly identified opportunities (expansions, RFPs, new lines of business) surfaced during QBRs to Bill Barker for direction on pursuit and sales assignment
• Partner with Brooks Ward to source the KPIs and performance data specific to each customer for inclusion in QBR materials

Requirements:

• • Strong organizational and project-coordination skills; comfortable
  managing a recurring, multi-account calendar
• • Proficiency in PowerPoint and ability to synthesize operational/financial
  data into clear, customer-ready presentations
• • Use of Claude & AI tools to accelerate slide assembly, data synthesis, and
  preparation for QBRs
• • Strong cross-functional communication skills; ability to secure timely input
  from multiple internal stakeholders
• • Comfortable operating in a coordination/support capacity rather than a
  quota-driven sales capacity
• Prior experience within JW Logistics or the final-mile / B2B retail
  fulfillment industry strongly preferred