Online Customer Service Representative | No Experience Required | Remote

Globe Life is expanding its virtual team to provide remote customer service and benefits support. The Online Customer Service Representative will meet with clients, explain life, accident, and supplemental health insurance options, assist with applications and enrollment, and provide ongoing follow-up and service. The role includes virtual training, licensing guidance, and mentorship for entry-level applicants.

Responsibilities:

• Meet with clients through scheduled Zoom and phone appointments
• Connect with individuals and families interested in learning about available benefits
• Ask questions to understand client needs and priorities
• Listen carefully to concerns
• Answer questions clearly and professionally
• Explain benefit and coverage information
• Help clients understand available options
• Assist eligible clients with applications and enrollment
• Conduct applicable policy and benefit reviews
• Assist with beneficiary and policy-related service requests
• Provide consistent follow-up
• Maintain accurate digital client records and documentation
• Build long-term relationships through dependable service
• Conducting virtual benefit consultations
• Identifying client protection needs
• Explaining available coverage features
• Answering questions about benefit options
• Helping clients evaluate available choices
• Providing needs-based recommendations
• Guiding eligible clients through enrollment
• Completing applicable documentation
• Assisting with beneficiary information
• Providing ongoing support
• Customer service
• Client consultations
• Benefits education
• Relationship building
• Enrollment assistance
• Follow-up
• Ongoing service

Requirements:

• 100% Remote / Work From Home
• U.S.-Based Applicants
• Entry Level | No Insurance Experience Required
• Flexible
• You do not need previous insurance experience to apply
• we're looking for people with the right attitude, professionalism, communication skills, dependability, work ethic, and willingness to learn
• You do not need to already hold an insurance license when you apply
• representatives must obtain the appropriate state Life & Health Insurance License before conducting activities requiring licensure
• Friendly and comfortable speaking with people
• A clear verbal and written communicator
• A strong active listener
• Customer-service oriented
• Professional and dependable
• Patient when answering questions
• Self-motivated
• Organized
• Comfortable managing your own schedule
• A strong problem solver
• Comfortable learning technology
• Able to work independently from home
• Comfortable collaborating with a virtual team
• Coachable and receptive to feedback
• Goal-oriented
• Motivated to learn and grow
• Previous insurance experience is not required.
• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a reliable computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional home workspace
• Be comfortable using Zoom and web-based applications
• Be comfortable communicating through phone and video
• Be willing to complete required training
• Be willing and able to obtain the appropriate state Life & Health Insurance License