Customer Service Representative – Remote USA - NJ Incumbents

TTEC is a global consulting, technology, and managed services company that helps brands deliver human customer experiences through data, AI, and technology. The Customer Service Representative will work remotely to resolve escalated or complex customer calls, provide product or service information, and research solutions to customer issues.

Responsibilities:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Requirements:

• 6 months or more of customer services experience
• High school diploma or equivalent
• Recognize, apply and explain your product or service knowledge
• Computer experience
• High speed internet connection (>25mbps). A hardwired connection to your home router is required
• A quiet, private place in your home where you can work without background noise (trust us, you'll appreciate the quiet)