Customer Service (remote work )

PATH ARC is hiring a Customer Service Representative for a full-time remote position. The role involves answering customer inquiries, providing product information, resolving problems, managing communications across multiple channels, documenting customer interactions, and scheduling callbacks or appointments.

Responsibilities:

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Requirements:

• • Previous experience in customer support, client services, sales, or a related field
• • Excellent at communicating over the phone and other communication platforms
• • Basic computer skills and experience
• • Able to multitask
• • Excellent time management and prioritization skills
• • Ability to listen actively, relay information, and answer questions and/or concerns
• • Customer-focused for positive customer experience and resolution
• • MUST RESIDE IN CALIFORNIA