Associate Tech Product Manager

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Associate Tech Product Manager will define, design, and deliver AI-powered technology solutions, including conversational AI virtual assistants and proactive outbound engagement workflows, while collaborating with engineering, data science, architecture, and business teams.

Responsibilities:

• Decompose high-level business capabilities into manageable features, requirements, technical specifications, and user stories
• Own, prioritize, and manage the product backlog to align with business priorities, technology strategies, and engineering capacity
• Design, develop, and deploy AI-powered solutions to address complex business challenges, with a focus on conversational AI virtual assistants (e.g., Cognigy, Google, Amelia Bots) and proactive outbound engagement (e.g., NICE Proactive AI or Smartreach Outbound)
• Partner with engineering, data science, and architecture teams on the creation of technical requirements, model criteria, and test strategies
• Evaluate emerging technology, conversational AI, and outbound proactive contact center trends to inform solution design, platform development, and strategic innovation
• Leverage enterprise-approved AI tools to streamline internal product management workflows, automate routine tasks, and drive continuous improvement
• Define and track key product performance metrics to measure success, drive post-launch refinement, and ensure high-quality software delivery
• Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement

Requirements:

• Associate's degree OR 4+ years of equivalent work experience in technical product management, software engineering, or business analysis
• 1+ years of experience in Agile methodologies (e.g., Scrum, Kanban) to write technical requirements, decompose features
• 1+ years of development experience or project experience within Agile development team
• Contact center leadership experience (highly preferred)
• Education/training in technical product management, technical product ownership, or business systems analysis within a software engineering or technology environment
• Experience working with databases, querying data using SQL, or utilizing data visualization tools (e.g., Power BI, Tableau) to analyze product metrics
• Excellent analytical, problem-solving, and communication skills, with a proven ability to translate complex technical concepts to non-technical stakeholders
• Certified Scrum Product Owner (CSPO), Agile Product Manager certification, or Pragmatic Institute product management certification