Title : Technical Support
Location : Jackson, MS - Onsite
Duration : 12 + Months
Job Type : C
Description :
Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors,
and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via
phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or
offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software
licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.
Skills :
REQUIRED:
Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or
Computer Science. 1 to 4years of relevant IT support or service desk experience. Knowledge of Windows10/11, Microsoft Office
365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience,
customer service mindset, and problem-solving abilities
PREFERRED:
Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.
Microsoft Windows 11Intermediate Required
Azure/Active Directory Intermediate Preferred
Programming Language/Development Tools
Powershell Intermediate Preferred
Desktops/Notebooks Intermediate Required
Printers Intermediate Required
Wireless Devices Intermediate Required
