Insurance Customer Service Representative (Remote - Florida)

VIATEQ Corporation provides collaborative solutions and is seeking a Customer Service Representative to support a client in the insurance industry. The role handles customer inquiries, complaints, and issues through inbound and outbound calls, maintains accurate records, protects customer privacy, and collaborates with team members to deliver effective resolutions remotely from Florida.

Responsibilities:

• Answer inbound and outbound calls in a timely and professional manner to resolve customer inquiries, complaints, and issues based on client instructions
• Identify customer concerns or problems and offer effective solutions to ensure customer satisfaction
• Provide accurate answers to customer questions and provide timely, effective solutions
• Resolve customer issues or concerns, ensuring a satisfactory resolution
• Maintain up-to-date records of calls including actions taken and follow-up requirements
• Ensure confidentiality and privacy during all phone interactions
• Adhere to quality assurance guidelines, ensuring all calls are handled in a timely, courteous, and effective manner
• Use various technical systems, including desktop computers, call center software, phones, and the internet, to track and resolve customer issues
• Collaborate with team members to resolve complex customer issues and ensure customer needs are met
• Maintain sufficient reliable private internet connection, not supplied by the use of cellular data, with the ability to hardwire via ethernet cable

Requirements:

• Candidates must be located in Florida
• Previous experience as a Customer Service Representative
• High School Diploma or GED
• Strong communication skills
• Strong customer service skills
• Strong problem-solving skills
• Strong computer skills
• Ability to multi-task
• Ability to sit for extended periods of time
• Strong internet connection due to the remote nature of this role
• Customer Service Representative experience in Insurance
• License(s) in Insurance
• Fluently bilingual in Spanish