Healthcare Customer Service Representative

RecruitGo is an Employer of Record company connecting global clients with talent in emerging markets. The Healthcare Customer Service Representative will handle patient phone inquiries, voicemail callbacks, and email requests while providing empathetic and effective customer support remotely.

Responsibilities:

• Answer incoming phone calls from the patient and answer their inquiries
• Call back patients who have left voicemail messages
• Respond to patient email requests

Requirements:

• Other requirements as needed
• Excellent attention to detail
• Excellent communication skills - verbal and written
• Empathy
• Ability to work independently
• Team player
• Able to provide own computer and WFH set up, including headset
• Minimum of 2 years of experience in Customer Service in answering phones
• Resides in Metro Manila with reliable power and internet coverage, minimal outages (not in remote areas)