SME Product Manager (Travel Platforms)

Kensington delivers personalized travel experiences through local private guides across destinations worldwide. The SME Product Manager connects Kensington’s travel and technical product teams by gathering business requirements, shaping them into product requirements, user stories, and acceptance criteria, and recommending platform solutions. The role leads smaller initiatives, coordinates delivery, supports platform adoption, and identifies opportunities to use AI more effectively.

Responsibilities:

• Run working sessions with Product, Merchandising, Sales, and Procurement Operations to gather, clarify, and confirm business requirements
• Write clear, complete product requirements, user stories, and acceptance criteria the technical team builds from
• Analyze how the business builds, sells, and promotes travel product, mapping current and future state to recommend better ways to use the platform
• Assess requests against system constraints, surfacing trade-offs and feasibility questions to the business
• Help prioritize competing requests, balancing user impact, feasibility, and business goals
• Lead smaller initiatives from intake through delivery, coordinating dependencies and flagging risks early
• Serve as the day-to-day point of contact with the technical product team, tracking requests through to delivery and validating delivered work against requirements
• Advocate for intuitive design and tagging structures that support how the business sells product and how clients discover it
• Stay aware of platform changes outside this scope that could affect the business, and communicate proactively across teams
• Maintain documentation and support change communication, onboarding, and adoption for platform updates
• Use AI to work more efficiently, and identify where AI could help the business get more from the platform

Requirements:

• Experience in product management, business analysis, or a similar business-side role working with travel, hospitality, or similar platforms
• Skilled at facilitating requirements sessions and writing requirements, user stories, and acceptance criteria technical teams can build from
• Technical product fluency, enough to translate business needs into structured requirements and hold a credible conversation with technical teams
• Experience analyzing business processes and recommending improvements, not just documenting what was asked for
• Strong problem-solving skills, comfortable using performance data to inform priorities
• Strong organizational skills, able to manage multiple requests and deadlines at once
• Clear communicator, able to translate business needs for technical teams and technical detail for business teams
• Fluency in tagging and metadata structure and its role in discovery, reporting, and personalization
• Comfortable using AI tools day-to-day, and curious about where AI could help the business get more from the platform
• Familiarity with tools like Jira, Confluence, CMS platforms, and reporting tools
• Background in travel technology, booking systems, or internal commercial platforms a plus