Principal Product Manager, Features

NRG Energy is seeking a Principal Product Manager, Features to serve as the technical product owner for a high-impact domain within the Vivint smart home ecosystem. The role focuses on customer insights, feature optimization, tactical roadmap execution, hardware and software integration, technical requirements, and cross-functional delivery of connected IoT experiences.

Responsibilities:

• Targeted Customer Empathy: Develop a granular understanding of how, when, and why customers utilize your specific product features and hardware components daily
• Data-Driven Iteration: Dive deep into telemetry, system logs, and user data within your domain to track feature adoption, diagnose usage friction, and uncover operational gaps
• Evolving Existing Features: Use behavioral data to continuously iterate on and improve existing hardware capabilities and software touchpoints, making the system more reliable and responsive to customer needs
• 1-to-2 Year Roadmap Execution: Define, prioritize, and drive a tactical 1 to 2 year product roadmap, translating near-term strategy into clear, executable feature requirements
• Hardware & Software Integration: Act as the product glue between hardware development lines and digital application teams, writing detailed product requirement documents (PRDs) and managing the delivery cycle from prototype validation through launch
• Ecosystem Alignment: Ensure your domain's software and hardware components align with Vivint's overall design language and platform architecture, avoiding siloed features
• Requirements Definition: Author crisp, high-quality technical documents, feature specs, and business briefs, translating user pain points into precise requirements for engineering teams
• Feature Health Mechanisms: Establish and monitor localized dashboards and success metrics to ensure your product line operates with high availability and excellent customer satisfaction
• Core Team Collaboration: Lead day-to-day execution and maintain delivery velocity by partnering directly with immediate engineering squads, UX designers, QA teams, and data analysts
• Focused Stakeholder Communication: Maintain clear alignment across your immediate cross-functional peers, managing technical dependencies and escalating core trade-offs or timeline risks to senior product leadership

Requirements:

• Proven ability to take broad project goals and independently establish a structured execution path, maintaining steady delivery even when technical constraints shift
• Strong proficiency in using data analytics tools to evaluate product health, dissect customer behavior, and justify product prioritization decisions with clear metrics
• Sound technical understanding of software development lifecycles, API interactions, and hardware or firmware constraints required to build connected IoT consumer experiences
• Ability to synthesize complex technical requirements or feature performance data into concise, scannable written updates for engineering peers and product leadership
• 4–6+ years of technical product management experience, with a proven track record of shipping consumer-facing software features, IoT solutions, or connected hardware modules
• Direct experience leveraging product analytics platforms or working alongside data engineering teams to track, verify, and improve user experiences
• equivalent practical product management experience considered
• B.S. or M.S. in a Technical Field preferred (Computer Science, Electrical/Mechanical Engineering, or a related quantitative discipline)