Remote Customer Service Representative

Summit Racing Equipment is a customer-focused automotive equipment company seeking a remote Customer Service Representative. The role provides inbound customer support for shipping, returns, warranties, damaged or missing parts, refunds, and package tracking while troubleshooting issues and maintaining high customer satisfaction.

Responsibilities:

• With company provided equipment, you must be able to provide excellent customer service utilizing our desktop application, Talkdesk. All calls are inbound, that will consist of the following or more: shipping, returns, warranties, damaged or missing parts, refunds and package tracking
• Other duties to be assigned as needed

Requirements:

• Candidate must reside in Florida, Georgia, Ohio, Tennessee or Texas!
• High speed cable Internet 25mb plan minimum (No DSL)
• Proficiency with Windows-based desktop computer systems
• Proficiency in the use and navigation of the Internet
• Answer calls in an upbeat, professional manner with customer satisfaction as the number one objective
• Have strong initiative and motivation to succeed
• Ability to recognize customer needs and troubleshoot any issues using all tools at their disposal
• Possess or have a sincere desire to learn some minor technical details about vehicle systems
• Ability to multitask, coordinate, and manage time effectively while maintaining professionalism with customers and co-workers
• Ability to follow instructions and respond to leadership direction, meet previously determined department standards, and strive to increase both personal and team production
• Proficient with Computers and other desktop applications
• ASE Certifications preferred
• Automotive knowledge, at least 2 years experience in the automotive field preferred
• Customer service experience is a plus