Associate Director, IT Communications

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Overview
The Associate Director, IT Communications reports jointly to the Assistant Vice President, Internal Communications and the Assistant Vice President for IT and Deputy CIO. In addition, the individual in this role is a member of the IT Senior Leadership team and IT Leadership Council and is accountable for the success of all aspects of IT communications. Key areas of responsibility include providing thought leadership and strategic leadership on the area of communications for IT, developing communications plans to achieve IT strategic objectives, owning the process and outcome for executing communications plans and activities, positioning key messages to the stakeholders of IT, providing support with strategic leadership messaging, and being responsible and accountable for the overall strategy, creation, management, and execution and success of internal communication for the IT division. The position will also be responsible for coordinating communications resources in OPAC to improve integrated messaging and leverage the tools and competencies of the group across internal communications, incident communications, project deployments, and service representation. The position supervises an additional communications expert embedded in Central IT supporting Information Security. Convening and coordinating across multiple unit distributed communications personnel will be critical to successfully operating to align messaging across all IT units and support the organizational strategy.

Required Skills and Abilities

1.Excellent oral and written communication, presentation, and facilitation skills.

2.Well-developed strategic thinking and tactical skill, and the ability to solve problems.

3.Able to find common threads between multiple projects, programs, and communications, to deliver a cohesive and digestible message.

4.Ability to manage multiple tasks and competing priorities, evaluate changing needs, and meet strict high-level deadlines.

5.Demonstrated ability to take initiative, communicate, and collaborate effectively with multiple stakeholders and staff at all levels. Ability to work both independently and within a team structure.

Preferred Skills and Abilities

Demonstrated experience in developing communications for a range of media and working with creative professionals in design, photography, or video.

Experience in and passion for an IT or academic setting.

Principal Responsibilities

1. Creates and implements a communications strategy in support of the units short- and long-term goals and objectives; coordinates with other communications professionals to achieve institutional goals; leads the communications process within developed standards and protocols.
2. Leads and advises on leadership communications, programs, messages, stakeholder engagement, and activities
3. Manages relationships with key campus stakeholders with a high degree of professionalism, judgment and understanding of stakeholder goals.
4. Creates compelling story ideas and narratives; produces content for both external and internal channels; writes copy and social media posts and manages content.
5. Plans social media strategies for key University communications and programs. Monitors University social media assets for negative comments or misinformation.
6. Produces multimedia content and manages the work of graphic and web designers, student interns, printers, video producers and photographers.
7. Manages communication plans for all stakeholders by understanding the significance of campus initiatives, creates compelling stories and messages to translate the significance through language that is clear and accessible for public awareness.
8. Maintains the Yale brand and graphic identity standards; supports and maintains standard operating procedures; contributes to digital asset management.
9. May perform other duties as assigned.

Required Education and Experience

Bachelor's degree in English, Journalism, Communications or related field and five years of experience in public relations, journalism, corporate communications or an equivalent combination of education and experience. Demonstrated experience in developing communications for a range of media and working with creative professionals in design, photography, or video.

Job Posting Date
07/28/2026

Job Category
Professional

Bargaining Unit
NON

Compensation Grade
Administration & Operations

Compensation Grade Profile
Manager; Program Leader (P5)

Salary Range
$68,000.00 - $120,500.00

Time Type
Full time

Duration Type
Staff

Work Model
Hybrid

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.