Job Title: Business Analyst (Ecommerce)
Location: Plano, TX
Duration: 1 Year of Contract
Responsibilities:
Lead daily operation and business support for CR2 and MMS, ensuring stable, efficient, and scalable service delivery
Manage billing operations, including monthly usage validation, invoice review, reconciliation, and reporting
Develop business proposals for new opportunities related to mobility, workspace management, and enterprise IT services
Conduct business feasibility reviews, including cost modeling, ROI analysis, and operational impact assessment
Collaborate with engineering, system operation, and product teams to enhance service performance and customer satisfaction
Analyze customer requirements and market trends to identify new service opportunities and feature enhancements
Support cross-functional initiatives with sales, marketing, and customer success teams to drive solution adoption
Prepare and maintain business documentation, including proposals, operational SOPs, billing guides, and executive reports
Monitor competitive landscape and contribute to strategic positioning of CR2/MMS within enterprise IT service offerings
Coordinate internal stakeholders to ensure alignment across service operation, finance, and business development
Requirements/Qualifications:
Bachelor’s degree preferred, or equivalent relevant work experience
4–6+ years of experience in solution business operations, IT service management, enterprise SaaS support, or related fields
Experience with billing operations, financial reconciliation, or service usage validation
Strong understanding of enterprise IT services, asset/resource management, or mobility solutions
Experience in business proposal creation, business case development, or service expansion planning
Proficiency with Microsoft Office applications (Excel, Word, PowerPoint)
Strong analytical, communication, and cross-functional coordination skills
Ability to manage multiple projects with ownership and accountability
