Product Manager

Job Title: Product Manager

Location: San Jose, CA

Contract: Long Term 

Job Description:

We are seeking a dynamic and experienced Product Manager to join our team, focusing on the transactional Sales and Support technology domain. The ideal candidate will have a strong background in product management, with a specific emphasis and track record on leveraging AI (both Generative AI as well as Agentic AI) to enhance customer experience and drive business growth.

Key Responsibilities:

• Product Strategy and Vision: Develop, articulate, and champion a clear product vision and strategy for Sales and Support technologies, incorporating AI capabilities to innovate and improve customer interactions.
• Market Research and Analysis: Conduct thorough market research to identify customer needs, market trends, and competitive landscape. Use these insights to inform product development and positioning.
• Roadmap Development: Create and maintain a detailed 4-quarterly product roadmap that aligns with business objectives and customer needs. Prioritize features and enhancements based on impact and feasibility. Present roadmap progress and insights to senior leadership and cross-functional stakeholders.
• Cross-functional Collaboration: Partner closely with engineering, UX design, sales, legal, and support teams to ensure successful product development and launch. Facilitate communication, alignment and collaboration across distributed teams and geographies.
• Customer Engagement: Engage with customers & key stakeholders to gather feedback, understand pain points, and validate product concepts. Use this feedback to drive continuous improvement and innovation.
• Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement. Use data-driven insights to make informed decisions.
• AI Thought Leadership: Identify areas where AI can materially transform the transactional digital-human interactions. Define innovative solutions that enhance the transactional sales and support processes. Stay updated on the latest advancements in AI and apply them to product development. Collaborate with business, engineering and data science teams to prototype, validate, and launch AI-powered features that drive automation, personalization, and efficiency

Qualifications:

• Education: Bachelor's degree in Computer Science, Engineering, Business, or a related field. MBA or advanced degree is a plus.
• Experience: Minimum of 5 years of product management experience, with a focus on transactional Sales and Support technologies. Proven track record of successfully launching and managing products.
• Technical Skills: Strong understanding and track record of implementing AI technologies and their applications in the transactional Sales and Support domain. Experience with AI/ML frameworks and tools is highly desirable.
• Experience with Leading AI Platforms: Experience with industry-leading AI ecosystems such as Microsoft Azure OpenAI Service, Amazon Bedrock, or AWS SageMaker is highly desirable.  Familiarity with integrating these platforms into enterprise-scale sales and support systems is a strong advantage. Demonstrated success in leveraging these technologies to design scalable, intelligent solutions that enhance user productivity, automate workflows, and drive measurable business outcomes will set you apart.
• Analytical Skills: Excellent analytical and problem-solving skills. Ability to interpret complex data and make data-driven decisions.
• Communication Skills: Strong verbal and written communication skills. Ability to effectively communicate with technical and non-technical stakeholders.
• Leadership: Demonstrated leadership skills with the ability to influence and inspire cross-functional teams. Strong project management skills and attention to detail.