Business Analyst, P&C Insurance (Remote)

Crum & Forster is an insurance company providing property and casualty and specialty insurance solutions. The Business Analyst supports the planning, design, development, and launch of business, financial, and operations systems for underwriting, claims, and billing and collections teams, including requirements gathering, systems analysis, testing, documentation, and end-user training.

Responsibilities:

• Participate in meetings with business unit leadership, systems owners, and end users to define system requirements, and identify existing issues
• Participate in meetings with business and IT (Information Technology) Stakeholders in the planning, design, development, and deployment of new applications, and enhancements to existing applications
• Participate in design sessions to prototype new systems to enhance business processes, operations, and information process flow
• Participate in roadmap planning based on the defined goals, objectives and priorities of the assigned business units
• Adheres to scope and parameters of systems analysis to define predictable outcomes and action plans
• Conduct analysis to make recommendations or suggest alternatives that address existing and potential trouble areas in operating systems and processes across the organization
• Adhere to established project timeline for delivery of project milestones, and communication plan for reporting project status
• Provide systems models, specifications, diagrams, and charts to provide direction to development teams, as required
• Identify the cause for issues based on the findings, complete with probable causes and viable solutions
• Collaborate with Digital Service teams to ensure compatibility and interoperability of in-house computing systems
• Coordinate testing of application systems, including end-user acceptance, and quality assurance reviews, for modified and new systems, and other post-implementation support
• Provide documentation, training materials, orientation, and training to end users for all modified and new systems, as needed

Requirements:

• Bachelor's degree plus 2-5+ years relevant experience working in a Business Analyst capacity within P&C Insurance, certain certification may be required
• Experience in the design, development, and implementation of software solutions, systems, or products in support of underwriting, financial or claims application systems
• Experience working with Duck Creek Policy or similar platforms to support P&C insurance and digital transformation programs
• Comprehensive understanding of the organization's goals and objectives
• Good analytical and creative problem-solving skills
• Excellent written and oral communication skills
• Excellent listening and interpersonal skills
• Logical, efficient, with keen attention to detail
• Ability to conduct research into systems issues and products as required
• Ability to communicate ideas in both technical and user-friendly language
• Self-motivated and directed
• Ability to adhere to established priorities and execute tasks in a high-pressure environment
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment