Manager-Product Informatics (IC)

CVS Health is a healthcare company focused on creating a more connected, convenient, and compassionate health experience. The Manager-Product Informatics supports product strategy and execution for Epic electronic health record solutions, managing portions of the product lifecycle and translating clinical and business needs into requirements. The role collaborates with clinical, technical, and operational stakeholders to design workflows, support testing and adoption, and coordinate product releases.

Responsibilities:

• Supports the product owner for Epic and informatics solutions, building understanding of the clinical, operational, and competitive landscape
• Manages defined portions of the product lifecycle for Epic-based tools and workflows, from gathering ideas through prototyping, build, testing, and go-live
• Helps create features, stories, and workflow designs for current and future Epic products based on clinical insights, stakeholder research, and Customer Experience (CX) needs
• Translates strategic informatics goals into actionable product tasks and plans for assigned workstreams, including milestones and deliverables
• Partners with business, clinical, and operational teams to gather use cases and requirements, and helps translate them into Epic product requirements
• Coordinates with technical partners across engineering, data science, integration, and architecture teams in an agile development process
• Maintains risk and issue logs for assigned workstreams, helping identify, track, and escalate risks as needed
• Supports workstream integration and alignment across clinical, technical, and operational groups, participating in and helping run cross-functional meetings
• Prepares status reporting on product progress, risks, and open decisions for leadership review, and builds relationships with key stakeholders
• Supports testing procedures and documentation review for onsite, monthly, and quarterly Epic assessments
• Partners with training and change management teams to support readiness, adoption, and feedback loops for Epic-based product releases
• Supports product iteration planning, release scheduling, and roadmap updates for assigned areas

Requirements:

• 5-7 years of relevant work experience, including experience in healthcare informatics or health IT product/project management
• Working Epic knowledge, including hands-on experience supporting, configuring, or working within Epic software, modules, or tools in a healthcare enterprise
• Adept at execution and delivery (planning, delivering, and supporting) skills
• Demonstrated ability to deliver healthcare technology project tasks on time and within scope
• Solid problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others) skills
• Solid execution and delivery skills (planning, delivering, and supporting)
• Ability to work with data to support actionable insight
• Familiarity with change management and supporting user adoption of clinical technology
• Epic certification(s) in one or more modules relevant to the role (e.g., EpicCare Ambulatory, Healthy Planet, Beacon, Willow, Prelude, Cadence, Resolute Professional Billing, HIM, MyChart, Beaker, Welcome Kiosk, Rover, Haiku, EpicCare Link, Caboodle, SlicerDicer, Bridges, Reporting Workbench, Orders)
• Experience with project and workflow tracking tools such as Smartsheet, MS Project, MS Excel, and MS Visio
• Experience presenting to and building relationships with stakeholders across a large enterprise