ServiceNow Senior Technical Consultant (Custom Applications)

Cognizant is seeking a ServiceNow Senior Technical Consultant to support its ServiceNow delivery team. The role designs, develops, integrates, and maintains complex custom applications while collaborating with architects, stakeholders, developers, and clients to deliver scalable solutions.

Responsibilities:

• Design, develop, and support custom applications and solutions on the ServiceNow platform using industry best practices
• Configure and customize ServiceNow components including Client Scripts, Business Rules, UI Policies, UI Actions, Flow Designer, Service Catalog, Service Portal, and Workspaces
• Develop and maintain integrations between ServiceNow and third-party systems using REST, SOAP, Integration Hub, Scripted REST APIs, and related technologies
• Create scalable, secure, and high-performing solutions while enforcing ServiceNow platform engineering and development standards
• Enhance and maintain existing ServiceNow implementations, including upgrades, platform maintenance, and optimization of out-of-the-box capabilities
• Collaborate with cross-functional teams to gather requirements, design technical solutions, troubleshoot issues, and deliver high-quality outcomes
• Produce and maintain technical documentation including solution designs, test plans, implementation guides, and support documentation

Requirements:

• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified System Developer (CSD) certification.
• Experience developing and supporting custom applications on the ServiceNow platform
• Strong hands-on expertise with JavaScript, JSON payloads, scripting frameworks, and custom development within ServiceNow
• Experience implementing integrations with third-party systems using REST APIs, SOAP services, Integration Hub, and related technologies
• Experience with ServiceNow components including Service Catalog, Service Portal, Workspaces, Catalog Items, Record Producers, Notifications, Scheduled Jobs, and Script Includes
• Experience with MID Servers, data imports/exports, and platform automation capabilities
• Strong problem-solving, communication, and stakeholder management skills
• This position is a remote position open to qualified applicants across the United States
• Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship
• Please note, this role cannot offer visa transfer or sponsorship now or in the future
• Telecommunications or OMT industry experience
• Experience designing enterprise-scale ServiceNow solutions and custom applications
• Experience leading development standards and governance initiatives within ServiceNow environments
• Exposure to ServiceNow platform upgrades, optimization, and performance tuning
• Experience mentoring developers and providing technical leadership on ServiceNow programs