Subject Matter Expert (SME) - Microsoft Site Reliability Engineer (US)

LearningMate is seeking a Subject Matter Expert to develop and maintain online course content for the Microsoft Professional Certificate in Site Reliability Engineering. The role includes creating and validating instructional materials, testing labs and activities, designing assessments, and delivering on-camera instruction.

Responsibilities:

• Discovery & Alignment: Validate Job Task Analysis (JTA) documents, Coursera In-Demand Topic (IDT) frameworks, and Program Architectures to ensure content directly aligns with industry requirements for intermediate SRE roles
• Content Development & AI Augmentation: Create comprehensive instructional materials including case studies, incident runbooks, architecture blueprints, and Terraform scripts. Substantively enhance AI-generated drafts with first-hand outage scenarios, SLO trade-offs, error budgets, and real practitioner context
• Core Technical Instruction: Develop content across SLI/SLO formulation, Azure Monitor distributed tracing, Prometheus/Grafana dashboarding, Kubernetes scaling, Terraform IaC, chaos engineering, and Azure SRE Agent prompt flows
• Activity Testing & Lab Validation: Complete all learner activities end-to-end as a student across Azure SRE Agent, Azure Monitor, Azure DevOps, GitHub Actions, Terraform, Kubernetes, Prometheus, Grafana, and PagerDuty to verify platform feasibility, UI accuracy, timing, and dataset integrity
• Assessment Design & AI Audit: Design technical quizzes, blameless post-mortem critiques, and capstone projects. Formulate rubrics to evaluate reliability design rigor, IaC deployment, telemetry collection, and human-in-the-loop responsible AI auditing
• Multimedia & Video Production: Appear on camera to lead instructional video modules and architecture walkthroughs, while building synthetic log datasets, post-mortem templates, and Azure SRE Agent policy libraries for student labs
• Governance & Safeguards: Enforce strict system isolation rules, ensure all incident labs rely on isolated sandbox environments, apply Contoso for real-world failure scenarios, and integrate Microsoft Responsible AI principles
• Review, QA & Collaboration: Provide actionable in-line feedback and proposed fixes in shared documents, partnering closely with Instructional Designers, Security SMEs, and production teams while upholding Microsoft guidelines

Requirements:

• 5–8 years of experience in SRE, DevOps, Cloud Infrastructure, or Systems Engineering, including 3+ years managing production infrastructure and leading incident response
• 2+ years of hands-on experience incorporating AI-assisted operational tools and infrastructure automation into daily workflows
• Demonstrated technical proficiency with Terraform, Kubernetes, Docker, Azure Monitor, Prometheus, Grafana, and Azure DevOps/GitHub Actions
• Dynamic on-camera presentation capabilities to record instructional video modules with authentic conviction
• Bachelor's degree in Computer Science, Software Engineering, Systems Engineering, IT, or related field (8+ years of relevant domain leadership accepted in lieu of degree)
• Master's degree (MS in Computer Science, Software Engineering, or Systems Architecture)
• Background in corporate training, university instruction, or creating educational public video content
• Microsoft Certified: Azure Solutions Architect Expert / DevOps Engineer Expert (Preferred)
• Certified Kubernetes Administrator (CKA) / CKAD (Preferred)