Site Reliability Engineer

ElevenLabs is hiring Site Reliability Engineers to set reliability standards across its AI platforms. The role focuses on resilience, disaster recovery, reliability targets and tooling, incident response, and AI-assisted investigation and remediation, in close partnership with product and engineering teams.

Responsibilities:

• Design and run disaster recovery programmes, setting ambitious recovery targets and testing against them regularly
• Define SLAs and SLOs with each product team, and build the tooling to track them by product and customer
• Own how we detect, respond to and learn from incidents, including alerting design, the incident process and post-mortems, and our on-call process
• Build AI-assisted investigation and auto-resolution, from agent-led diagnosis to automated remediation
• Embed with product teams to shape architecture and engineering practices for resilience at scale

Requirements:

• Hands-on experience running production systems at scale as an SRE, infrastructure engineer or similar, with a track record of measurably improving reliability
• A strong background in backend development, and a habit of solving reliability problems with code and automation
• Experience owning incident response, on-call and post-mortems, and driving fixes through to completion
• Experience with observability and alerting, and with defining and tracking SLOs or SLAs
• Solid grounding in Kubernetes and cloud infrastructure
• GCP and AWS preferred