Business Analyst, Operations Excellence Enablement

H&R Block is a tax services company focused on providing help and inspiring confidence through human expertise and digital innovation. The Business Analyst, Operations Excellence Enablement delivers automation, agent, and AI-enabled solutions end-to-end, partnering with business teams to design, build, deploy, and optimize scalable solutions that improve operational outcomes.

Responsibilities:

• Work directly with business partners to understand problems, desired outcomes, and operational realities
• Leverage deep knowledge of available automation, agent, and AI solutions to determine the most effective technical approach
• Translate business and process needs into clear solution designs and then personally build and deliver those solutions
• Own solutions end-to-end, from discovery and design through build, deployment, and optimization
• Build production-ready automation, agent, and AI-enabled solutions using enterprise low-code platforms as the primary toolset
• Apply engineering fundamentals, including integrations, APIs, data modeling, error handling, and performance considerations
• Extend or complement low-code solutions with engineering or ML capabilities when appropriate
• Ensure solutions are secure, scalable, maintainable, and aligned with enterprise standards
• Act as the subject-matter expert on the full range of automation, agent, low-code, and AI technologies available to the enterprise
• Advise on solution selection, architectural tradeoffs, and platform fit based on problem context and outcomes
• Lead solution design decisions for complex or high-impact initiatives
• Educate team members on new technologies and capabilities
• Partner with Operational Excellence Enablement and Lean Six Sigma Black Belts to align solution design to optimized processes and measurable outcomes
• Define and contribute to standards, patterns, and best practices for building and operating automation and AI-enabled solutions
• Ensure solutions meet enterprise expectations for auditability, monitoring, and operational support
• Identify opportunities to further automate standardized processes as they mature

Requirements:

• Bachelor's degree in Business, Information Systems, Computer Science, Machine Learning, Engineering, or a related field, or equivalent practical experience
• 1-3 years minimum related work experience
• Significant experience designing and delivering enterprise automation, agent-based, or AI-enabled solutions
• Strong understanding of automation platforms, agent technologies, integrations, and solution architecture
• Experience translating business and process requirements into technical designs
• Proven ability to work directly with business partners and technical teams to deliver outcomes
• Strong analytical, problem-solving, and communication skills
• Experience partnering with Lean Six Sigma Black Belts or Operational Excellence teams
• Familiarity with process improvement methodologies and outcome measurement
• Experience with AI-enabled workflows, autonomous agents, or digital workers
• Background in enterprise-scale solution design and delivery
• Experience evaluating and piloting emerging automation or AI technologies
• Ability to operate as a hands-on expert while influencing solution direction across a team