Work from Home Customer Service Coordinator-Card Account Servicing

Capital One is a financial services company focused on helping customers manage their money and banking needs. The Customer Service Coordinator will provide empathetic customer support for card account servicing through effective communication, active listening, call control, and issue de-escalation while working remotely from an approved location.

Requirements:

• • High School Diploma, GED, or equivalent certification
• • At least 2 years of Customer Service or Call Center Experience
• • At least 1 year of experience using Google Suite or Microsoft office
• • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
• • Demonstrate a strong customer focus rooted in empathy
• • Communicate effectively with peers, management and customers
• • Exercise good judgment and independent decision-making skills
• • Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
• • Be proactive, have effective time management and organizational skills
• • Display dependability with a solid attendance record
• • Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)
• • Secure home office environment that is free from background noise and distractions
• • Reliable private internet connection that is not supplied via cellular data or hotspot is required
• • A private network that is password protected where you have ownership or line of site sight to every device on the network
• • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• • Associates must maintain a minimum of 100 Mbps download / 10 Mbps upload speed from their internet provider
• • Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
• • Candidates must live within 100 mile radius of 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 19801 (Wilmington, DE), 85029 (Phoenix, AZ), 84120 (Lake Park, UT), or 43213 (Whitehall, OH) and report in person, when required, with at least than 24 hours notice
• • We are unable to consider applicants who do not meet the required Capital One work from home compatible internet access, who live or work outside of the 100 mile radius of the aforementioned locations, or who live or work in California
• At this time, Capital One will not sponsor a new applicant for employment authorization for this position
• • At least 3 years of Customer Service or Call Center experience
• • At least 6 months of experience in the Financial Industry