🟢 Green — Customer Service Platform Consultant - Buyer Agency - Customer Service

FuntoNetwork connects experienced consultants with project opportunities through a mobile-first platform. The company is seeking a Customer Service Platform Consultant to assess cloud-based customer service platform requirements, workflows, configuration options, and implementation inputs while coordinating project materials and communicating with stakeholders.

Responsibilities:

• Role coverage: Assess cloud customer-service platform requirements, workflows, configuration options, and implementation inputs
• Review the role scope, project background, supporting materials, deadline, and client requirements that relate to your assigned work
• Provide only the role-specific materials requested by FuntoNetwork, such as your resume, cover letter, work samples, technical notes, estimates, or availability
• Coordinate with FuntoNetwork on your assigned consultant role and related technical work only
• Communicate clearly with technical and non-technical stakeholders as needed
• Support quality control, status updates, and readiness for your assigned portion of the work

Requirements:

• Relevant experience for this project-based role
• Strong written communication, documentation, customer-service, and stakeholder coordination skills
• Ability to work against project deadlines and client requirements
• Attention to detail and ability to provide complete role-specific application materials
• Experience supporting public-sector, enterprise, customer service, CRM, contact center, or consulting projects is preferred