IT Business Analyst ServiceNow Initiatives
We are seeking an experienced IT Business Analyst to support multiple concurrent ServiceNow and enterprise software initiatives. This role will work closely with business stakeholders, project managers, developers, and external partners to define requirements, improve processes, and support testing through deployment.
Location: Coppell, TX
Schedule: Hybrid onsite three days per week
Responsibilities
Gather, analyze, and document business and functional requirements
Facilitate discovery, requirements, and solution-design sessions
Create user stories, acceptance criteria, process flows, and supporting documentation
Translate business needs into clear requirements for technical teams and vendors
Support UAT planning, test-scenario development, tester coordination, and signoff
Track defects, clarify requirements, and coordinate retesting
Assist with data validation, deployment readiness, training materials, and user communications
Document decisions, risks, dependencies, action items, and process changes
Support multiple projects at different stages while keeping stakeholders aligned
Qualifications
4+ years of IT business analysis or software implementation experience
Strong requirements-gathering, documentation, and stakeholder-facilitation skills
Experience writing user stories and acceptance criteria
Hands-on UAT, defect-management, and release-readiness experience
Experience working within Agile software-development environments
Ability to support multiple concurrent projects
Strong communication, organization, and follow-through
ServiceNow implementation, upgrade, ITOM, HAM, or SAM experience preferred
Experience working with external implementation partners is a plus
The ideal candidate is a proactive, detail-oriented Business Analyst who can bridge business and technical teams while helping projects move successfully from requirements through testing and deployment.
