IT Project Manager ServiceNow Initiatives
We are seeking an experienced IT Project Manager to lead multiple concurrent ServiceNow and enterprise software initiatives. This role requires someone who can manage the full project lifecycle while remaining hands-on with testing, cutover, documentation, stakeholder follow-up, and day-to-day coordination.
Location: Coppell, TX
Schedule: Hybrid onsite three days per week
Responsibilities
Manage multiple software projects in different phases simultaneously
Develop project plans, communication plans, schedules, status reports, and RAID logs
Lead Agile ceremonies and coordinate developers, business users, vendors, and stakeholders
Plan and manage UAT, including test scenarios, tester coordination, defect tracking, retesting, and signoff
Develop cutover plans and coordinate go-live, deployment validation, and user readiness
Facilitate requirements and design sessions
Coordinate training documentation and stakeholder communications
Track action items, document meeting outcomes, and keep projects moving
Support vendor estimates, SOW processes, and implementation-partner coordination
Qualifications
4+ years of IT or software implementation project management experience
Hands-on experience managing UAT, defects, cutover, and go-live readiness
Strong organization and communication skills
Experience managing multiple concurrent projects
Experience working in Agile environments
Experience coordinating external vendors or implementation partners
ServiceNow implementation, upgrade, ITOM, HAM, or SAM experience preferred
Experience writing user stories is a plus
The ideal candidate is an organized, proactive project leader who can establish structure, drive accountability, and comfortably handle both strategic project management and detailed coordination.
