Site Reliability Engineer, Infrastructure Platforms — AMER (Intermediate to Senior Staff)

GitLab is an intelligent orchestration platform for DevSecOps. The Site Reliability Engineer will help keep user-facing services and production systems reliable, scalable, and efficient across Infrastructure Platforms by building automation, operating Kubernetes-based systems, improving observability, and participating in incident response.

Responsibilities:

• Keep user-facing services and production systems reliable, scalable, and efficient
• Build automation and tooling that reduces toil and replaces manual work with repeatable, infrastructure-as-code-driven workflows
• Operate and troubleshoot production systems on Kubernetes, including deployments, rollouts, and scaling
• Write and maintain infrastructure as code, and ship changes safely through CI/CD and GitOps
• Participate in on-call, triage alerts, follow and improve runbooks, and escalate appropriately
• Contribute to the observability stack, using metrics, logs, and SLOs to detect symptoms early rather than just outages
• Take part in incident response and post-incident reviews, turning learnings into changes in automation and process
• Document runbooks, architecture decisions, and reviews so your findings become repeatable practices

Requirements:

• • Experience keeping production systems reliable, combining an operations mindset with real software engineering practice
• • Experience building net-new infrastructure tooling and automation, not just configuring existing tools. For example, Terraform modules, Kubernetes operators or controllers, or production automation and services written from scratch
• • The ability to read, debug, and reason about code. Most of our teams work in Go; some work in Ruby. You can discuss a piece of code's behavior, performance, and failure modes
• • Experience with infrastructure as code, and with Kubernetes and its ecosystem, at a depth appropriate to your level
• • Hands-on experience with at least one major cloud provider (GCP or AWS)
• • Familiarity with observability practices, including metrics, logging, alerting, and SLOs or SLIs, and using data to inform operational decisions
• • Comfort participating in on-call and incident response, with a structured approach to troubleshooting under pressure
• • Strong written communication and the ability to operate as a manager-of-one in an async, distributed environment
• • A track record of using automation, and increasingly AI, to reduce toil and improve how you and your team work
• • Alignment with GitLab's values and a commitment to working in accordance with them
• Please note: This position is open to candidates based in the United States and Canada only. Candidates based in the United Kingdom can apply to this posting: Site Reliability Engineer, Infrastructure Platforms — UK (Intermediate to Senior Staff)