Project Manager, Engagement and Communications

H&R Block is a tax services company focused on helping clients and communities through human expertise and digital innovation. The Project Manager, Engagement and Communications will lead engagement programs, coordinate cross-functional initiatives, facilitate field feedback, and support the adoption and execution of business priorities across tax offices.

Responsibilities:

• Manage project plans for engagement programs, leadership meetings, advisory councils, and support networks
• Coordinate engagement activities with field leaders, business partners, and cross-functional teams
• Lead support and escalation routines that help resolve questions and improve the associate experience
• Facilitate feedback discussions that uncover barriers, readiness concerns, and improvement opportunities
• Develop agendas, facilitator guides, talking points, surveys, and follow-up materials for engagement events
• Capture and analyze field feedback, best practices, and emerging trends to inform business decisions
• Track milestones, action items, risks, and follow-up activities across multiple projects and initiatives
• Partner with Operations, Training, Communications, and Product teams to align messaging and readiness activities
• Measure engagement effectiveness through participation trends, feedback insights, and adoption indicators
• Document lessons learned and recommend improvements that strengthen future engagement efforts

Requirements:

• Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
• 3 years minimum experience in project or program management, communications planning, or similar related work
• Ability to work effectively in a diverse work group; ability to lead in a matrix environment and at a distance (virtually)
• Ability to work effectively in a diverse work group as a member of a team
• Demonstrated decision making, analytical, and problem-solving skills
• Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills
• Proficiency with Microsoft Office software and product planning tools
• Familiarity with Project Management methodologies
• Track record of establishing priorities and deadlines
• Experience in a consulting environment
• Familiarity with compliance (regulatory, Sarbanes-Oxley Act (SOX), etc.) and governance issues
• PMP certification, or equivalent, or completed work towards PMP certification, or equivalent
• Some tax or financial background