Senior Product Designer II - Order Quality

Instacart is a grocery technology company transforming grocery shopping and delivery through a four-sided marketplace. The Senior Product Designer II will own Order Quality design initiatives across consumer and shopper experiences, partnering with product managers, engineers, researchers, data scientists, and brand teams to deliver high-quality solutions and improve customer outcomes.

Responsibilities:

• Own key Order Quality design initiatives end-to-end — from zero-to-one concept exploration through execution-level delivery — across multiple concurrent projects spanning consumer and shopper experiences
• Become the go-to domain expert for Order Quality, building deep knowledge across active workstreams and proactively maintaining continuity on previously approved work while absorbing net-new asks from the product team
• Serve as a trusted thought partner to 3+ product managers — collaborating on product strategy, using design to help envision solutions at scale, and partnering closely with engineering teams to ensure execution-level handoff is thorough, accurate, and actionable
• Navigate seamlessly between high-level strategic conversations with design and product leadership and detailed, craft-focused execution work — including Figma flows, polish passes, and design systems collaboration
• Build strong cross-functional relationships across product, engineering, research, data science, and brand; represent Order Quality design in crits, reviews, and stakeholder presentations — including to heads of Product and Design
• Apply modern AI tools in daily workflows to accelerate exploration, prototyping, and iteration, bringing a forward-looking point of view on how AI can improve both the design process and the customer experience

Requirements:

• 6+ years designing consumer-facing digital products across web and mobile, with a portfolio demonstrating complex, multi-step product journeys and measurable outcomes
• Demonstrated ability to own work end-to-end — from early problem framing and zero-to-one concept development through high-quality execution and delivery — without delegating either end of the spectrum
• Experience working across multiple complex problem spaces simultaneously, collaborating with several product and engineering teams in a fast-paced environment
• Strong communication skills with a track record of presenting work confidently to cross-functional partners and senior/executive stakeholders
• Fluency in Figma, with the ability to produce high-fidelity flows, interaction design, and design system-aligned UI at speed
• Genuine curiosity and enthusiasm for design craft, with an eye toward how AI tools and emerging capabilities can improve both workflow and product outcomes
• Experience in e-commerce, grocery, marketplace, or logistics products where fulfillment, order integrity, or transactional trust are core to the experience
• Background designing for multi-sided marketplace platforms — balancing the needs of consumers, shoppers, and other stakeholders simultaneously
• Experience in larger corporate or agency environments, with exposure to structured design processes and multi-team collaboration at scale
• Comfort working within and improving established design language systems, ensuring consistency and quality across complex product surfaces