Sr. Site Reliability Engineer

Vertafore provides digital systems, AI, and data-driven solutions for the insurance industry. The Senior Site Reliability Engineer will own the reliability, scalability, performance, and operational integrity of critical production services across their full lifecycle, while leading incident response, automation, observability, and continuous improvement.

Responsibilities:

• Own production services end to end. Accountable for reliability, availability, scalability, performance, and operational health
• Define and manage SLIs and SLOs, using error budgets to guide delivery decisions
• Influence of service and system design to improve fault tolerance, observability and operational sustainability
• Debug complex production issues across application code, services and infrastructure using software engineering practices
• Perform root cause analysis using logs, metrics, traces, and code-level investigation
• Build automation and self-healing mechanisms to prevent repeat failures
• Execute production changes (patching, certificate management, software releases) with safety, automation, and observability
• Design and operate production observability aligned to service health and customer impact
• Lead and participate in incident response, for high-severity events
• Collaborate with engineering, product, architecture, and operations teams
• Operate with autonomy and sound judgment in reliability decisions

Requirements:

• • 8+ years of hands-on Site Reliability Engineering or reliability-focused engineering experience with end-to-end service ownership
• • Proven operation at a senior engineering scope with accountability for reliability outcomes
• • Strong software engineering skills in C#, .NET, Java, Python, React, or similar technologies
• • Practical experience applying SRE principles (SLIs, SLOs, error budgets)
• • Hands-on experience with AWS, Kubernetes, CI/CD, infrastructure as code and hybrid environments
• • Strong knowledge of Linux and Windows systems, application platforms and relational databases
• • Bachelor's or master's degree in computer science or equivalent experience
• • Participation in an on-call rotation; flexible hours as required
• • A fast learner
• • A problem solver
• • Ability to document procedures
• • Able to meet deadlines
• • Good communication skills. Able to deliver the message effectively to a technical and non-technical audience
• • Able to comply with processes and procedures
• • Able to maintain professional composure in any situations
• • Flexible in working extended hours on occasions or as required
• • Driven to improve, personally and professionally
• • Operate best in a fast-paced, flexible work environment with ability to work in a team
• • High speed internet to accommodate working from home needs
• • Occasional travel to our office location is required
• • Occasional lifting and/or moving up to 10 pounds
• • Frequent repetitive hand and arm movements required to operate a computer
• • Specific vision abilities required by this job include close vision (working on a computer, etc.)
• • Frequent sitting and/or standing
• •The selected candidate must be legally authorized to work in the United States
• • Exposure in the insurance industry is desired but not mandatory