Collision Customer Service Representative

PPG is a company serving industrial, transportation, consumer products, and construction markets with coatings and related products. The Collision Customer Service Representative handles domestic orders, responds to customer inquiries, sources products, and supports inventory and database management while collaborating with internal teams.

Responsibilities:

• Communicate with customers by email and over the phone concerning quotes, orders, returns, and discrepancies on their behalf
• Sourcing of products not available through our distribution centers, and sourcing back-orders not available at the prime buy location
• Support advertising inventory management, database maintenance, and logging incoming/outgoing customer calls
• Work as part of a close-knit team through regular communication with management, the sales team, production, purchasing and logistics

Requirements:

• 1 or more years' work experience demonstrating responsibility for system management or process integrity of current and new data; Customer Service/Business to Business experience
• Data Experience documenting customer issues in detail
• Experience interpreting and responding to customer requests - Intermediate computer ability and typing; ERP system knowledge – Oracle
• Hours for this role will be 9am-6pm Eastern
• Previous experience/knowledge in Refinish customer service/technical knowledge in paints and sealants or a similar industry would also be highly regarded