Role:Data Center Operations & Support Engineer
Location: Norwalk, CT

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Systems Engineering, Telecommunications, or a related field, or equivalent work experience.
Minimum 5 years of experience in Data Center Operations, IT Operations, Hardware Support, Infrastructure Support, or System Administration.
Hands-on experience with rack and stack, server hardware installation, cabling, and hardware troubleshooting.
Strong knowledge of server hardware components, including RAM, storage, CPUs, and NICs.
Experience supporting Microsoft Windows operating systems and Microsoft Office Suite.
Experience with ServiceNow or similar ITSM, ticketing, and asset management platforms.
Knowledge of network cabling standards and hardware diagnostic tools.
Experience troubleshooting desktops, laptops, printers, scanners, and other IT peripherals.
Familiarity with system recovery and preventative maintenance procedures.
Ability to work in a 24/7 operations environment, including flexible shifts and weekends.
Strong communication, troubleshooting, and documentation skills.

Data Center Operations & Support Engineer

Key skills