Senior Production Support Engineer

Role Purpose:

Own AI-augmented incident triage, runbook execution, and root-cause analysis, and separately own AI-powered anomaly detection and spend/usage alerting.

Key Responsibilities:

• Own AI-augmented incident triage, runbook execution, and root-cause analysis across the 3 core FinOps applications and 50+ services.
• Build and maintain AI-powered anomaly detection and spend/usage alerting.
• Support the 99.99% uptime target during core PST business hours (8:00 AM-5:00 PM).
• Operate within the support portion of delivery (L1/L2/L3 tiers) within the 35% run-and-support split.
• Contribute to baselining incident response and resolution times post-transition.

Must-Have Skills:

• 8-13 years of experience in production support or SRE, including incident management.
• Experience with monitoring and alerting tools, ideally Google Cloud Platform-native.
• Demonstrated root-cause analysis discipline at production scale.

Nice-to-Have Skills

• Experience with AI-based anomaly detection tools.
• Node.js or Python experience for support automation and scripting.