Sr Customer Success Manager

Workday is a leading AI platform for managing people, money, and agents. The Customer Success Manager serves as the primary customer advocate, aligning Workday solutions with business objectives, driving adoption and measurable value, coordinating cross-functional teams, and managing strategic executive relationships.

Responsibilities:

• Strategic Partnership: Partner with customers to align Workday solutions with their business objectives, driving measurable value and long-term success
• Cross-Functional Collaboration: Orchestrate cross functional teams (Sales, Services, Product) to provide a cohesive experience across the customer lifecycle
• Data-Driven Proactive Adoption & Innovation: Utilize insights to guide customers through their Workday journey, fostering feature adoption and ongoing innovation
• Relationship Management & Executive Presence: Build deep, trust-based relationships with executive stakeholders, serving as their voice to advocate for their strategic needs
• Complex Problem Solving & Escalation Management: Navigate complex challenges with critical thinking and resource coordination to restore alignment and satisfaction

Requirements:

• 5+ years of experience in Customer Success, Sales, or Software Consulting, with a proven track record of managing complex, large-scale enterprise customer relationships focused on long-term adoption and retention
• 1+ year of experience with AI go-to-market strategies and consumption, or similar emerging technology adoption
• Demonstrates ability to navigate ambiguity, drive strategic solutions, and cultivate deep, executive-level customer relationships
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
• Excellent organization, time management, and communication skills
• Bachelor degree or equivalent work experience
• Advanced product knowledge of enterprise software, with the ability to navigate complex customer dynamics and engage effectively with diverse personas including the oCHRO, oCFO, and oCIO
• Ability to travel up to 30%
• Business or technical degree preferred