About this role

Work closely with the development team to ensure seamless integration and support of HL7 standards.
Manage and maintain EHR and practice management systems, ensuring they are functioning optimally and securely. Collaborate with stakeholders, including clinical staff, technical staff, program staff, administrators, and developers, to gather and document business requirements for the EHR system.
Provide ongoing support for the EHR system, including managing updates, troubleshooting issues, and ensuring data accuracy and security compliant with HIPAA standards.
Collaborate with developers and administrators to resolve technical issues and enhance platform performance.
Perform regular system updates, patches, and backups to ensure data integrity and system reliability.
Provide technical support to end-users, by interfacing with vendor Support Teams to address issues related to software promptly.
Assist trainers with training programs for clinic staff to ensure efficient use of the EHR system.
Analyze clinical workflows and processes to identify opportunities for optimization and improvement within the EHR system. Generate and analyze reports to support clinical and administrative decision-making.
Provide advanced Windows troubleshooting and support for our software and cloud platform.
Communicate effectively with internal and external customers to understand their issues and provide timely solutions. Compose clear and detailed JIRA tickets for developers and administrators. Ensure the security of IT systems and data, adhering to best practices and company policies.
Utilize available tools like REST APIs, Postman, and Swagger for testing and documentation purposes.
Stay updated on the latest industry trends and technologies to provide innovative solutions.

Requirements

3 Years Experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting
3 Years Experience with cloud platforms (e.g., AWS, Azure) and supporting software applications
3 Years Proficiency with ticketing systems like JIRA and Ivanti for issue tracking and ticket management
5 Years Advanced knowledge of Windows operating systems
Minimum of 3-5 years of experience supporting EHR and Practice Management systems in a medical clinic or similar healthcare setting
Proven experience in system implementation, configuration, and support
Minimum of 2 years of experience working with Hospital IT or equally complex systems
Experience with networking, including installation, configuration, and management of networks

IT EHR Enterprise Business Analyst 3 - N0 C2C

Key skills

About this role

Requirements