Production Support Data Analyst

DLS Solutions is seeking a Production Support Data Analyst to support business users with data-related requests and production issues. The role focuses on ticket management, data investigation, root cause analysis, SQL-based analysis, Tableau reporting, stakeholder collaboration, and continuous improvement of data quality and support processes.

Responsibilities:

• Review, prioritize, and manage incoming data support tickets and user requests
• Investigate data discrepancies, reporting issues, and production incidents
• Perform root cause analysis and develop corrective actions to resolve issues
• Triage requests based on business impact, complexity, and urgency
• Ensure timely resolution of support requests while maintaining high-quality service levels
• Document findings, resolutions, and recommendations for future reference
• Analyze data from multiple sources to identify trends, anomalies, and business impacts
• Write and optimize complex SQL queries to support data investigations and reporting requirements
• Use Python and Databricks to perform advanced data analysis, validation, and troubleshooting
• Develop, modify, and maintain Tableau dashboards, reports, and visualizations based on business requirements
• Validate data accuracy and ensure consistency across reports and systems
• Translate business questions into actionable data insights
• Engage directly with business users to understand objectives, desired outcomes, and problem statements
• Gather and clarify requirements to ensure accurate and complete solutions
• Communicate investigation results, recommendations, and status updates in a clear and professional manner
• Partner with cross-functional teams, including business stakeholders, data engineering, application support, and leadership
• Provide guidance and recommendations on data availability, quality, and reporting capabilities
• Identify recurring issues and recommend process improvements to reduce support volume
• Contribute to knowledge base documentation, support procedures, and best practices
• Assist in enhancing reporting, monitoring, and data validation processes
• Support initiatives focused on improving data quality, operational efficiency, and user satisfaction

Requirements:

• Healthcare experience is required
• Must have SQL (queries) and Tableau for reporting
• Bachelor's degree in Information Technology, Computer Science, Data Analytics, Business Analytics, or related field, or equivalent work experience
• 3+ years of experience in data analysis, production support, reporting, or related roles
• Strong experience with:
• SQL
• Python
• Databricks
• Tableau
• Experience investigating and resolving data-related issues in a production environment
• Ability to analyze complex datasets and identify root causes of data discrepancies
• Strong understanding of data structures, databases, and reporting methodologies
• Experience managing multiple priorities in a fast-paced environment
• Excellent problem-solving and analytical skills
• Strong verbal and written communication skills
• Ability to quickly respond to and resolve end-user requests
• Exceptional attention to detail and accuracy
• Strong collaboration and relationship-building skills
• Ability to translate technical findings into business-friendly language
• Self-motivated with the ability to work independently and as part of a team
• Strong organizational and time management skills
• Experience supporting enterprise data platforms and data warehouses
• Knowledge of ETL processes and data pipelines
• Familiarity with cloud-based analytics environments (Azure preferred)
• Experience working within Agile or IT service management environments
• Understanding of data governance and data quality best practices