ERP Data Analyst/Auditor

Benefit Harbor provides benefits administration technology and compliance solutions. The ERP Data Analyst/Auditor audits and maintains EDI files and reports, ensures accurate data flow between ERP systems and Benefit Harbor, and supports operations through quality assurance, issue resolution, documentation, and special projects.

Responsibilities:

• Perform post-OE, monthly system and quarterly enrollment audits, document results and assist Client team in issue mitigation through resolution
• Analyze audit result and escalate discrepancies to internal team members; research and troubleshoot issues preventing audit completion
• Request extracts from carriers, vendors and Workday/ERP systems for regularly scheduled audits
• Maintain clear understanding of various file types, layouts, and basic data mapping
• Meet expected timelines and assigned due dates for file audits, Client Support and TMS tickets, and assigned tasks
• Build strong relationships with internal teams (Operations Team and Developers) and external partners
• Perform other duties and responsibilities as assigned

Requirements:

• Strong knowledge of Microsoft Office
• Intermediate Excel, Access knowledge
• Strong analytical skill-set and ability to use data to define and resolve issues
• Competent in basic personal computer skills and knowledge, including keyboard skills, electronic folder/file organization and management, and email usage
• Strong Written and Verbal Communication Skills with the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
• Demonstrate ability to provide superior Customer Service
• Must possess strong follow up and follow through skills with sense of urgency and attention
• Experience in working collaboratively with teams
• Strong work ethic and self-starter, able to effectively manage multiple clients and adapt to change within a fast-paced high intensity business setting
• Must possess integrity, reliability and responsibility with strong organizational skills
• Logical problem solver with excellent follow through, high attention to detail and trouble shooting skills
• Bachelor's degree or related experience in business, preferably in case or product implementation
• 2+ years demonstrated experience with complex projects in the benefits industry (preferably Health & Benefits), or other related experience
• Health and Benefits knowledge preferred
• Database function knowledge preferred, but not required