ERP Data Analyst/Auditor

Benefit Harbor provides benefits administration technology and compliance solutions. The ERP Data Analyst/Auditor audits and maintains EDI files and reports, ensures accurate data flow between ERP systems and Benefit Harbor, and supports documentation, quality assurance, issue resolution, and Operations projects.

Responsibilities:

• Perform post-OE, monthly system and quarterly enrollment audits, document results and assist Client team in issue mitigation through resolution
• Analyze audit result and escalate discrepancies to internal team members; research and troubleshoot issues preventing audit completion
• Request extracts from carriers, vendors and Workday/ERP systems for regularly scheduled audits
• Maintain clear understanding of various file types, layouts, and basic data mapping
• Meet expected timelines and assigned due dates for file audits, Client Support and TMS tickets, and assigned tasks
• Build strong relationships with internal teams (Operations Team and Developers) and external partners
• Perform other duties and responsibilities as assigned

Requirements:

• General Knowledge, Experience, Technical, and Problem Solving Skills
• Strong knowledge of Microsoft Office
• Intermediate Excel, Access knowledge
• Strong analytical skill-set and ability to use data to define and resolve issues
• Competent in basic personal computer skills and knowledge, including keyboard skills, electronic folder/file organization and management, and email usage
• Communication Proficiency:
• Strong Written and Verbal Communication Skills with the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
• Customer/Client Focus
• Demonstrate ability to provide superior Customer Service
• Must possess strong follow up and follow through skills with sense of urgency and attention
• Leadership
• Experience in working collaboratively with teams
• Strong work ethic and self-starter, able to effectively manage multiple clients and adapt to change within a fast-paced high intensity business setting
• Must possess integrity, reliability and responsibility with strong organizational skills
• Logical problem solver with excellent follow through, high attention to detail and trouble shooting skills
• Bachelor's degree or related experience in business, preferably in case or product implementation
• 2+ years demonstrated experience with complex projects in the benefits industry (preferably Health & Benefits), or other related experience
• Very limited travel may be required
• Health and Benefits knowledge preferred
• Database function knowledge preferred, but not required