Vice President, Product Management (Enterprise)

Housecall Pro provides tools that help home service professionals streamline operations, grow their businesses, and improve customer service. The Vice President, Product Management - Enterprise role leads the strategic vision and execution of the Enterprise product roadmap, overseeing product strategy, team leadership, cross-functional collaboration, innovation, and portfolio performance.

Responsibilities:

• Define and articulate the strategic vision and product roadmap for Enterprise, driving growth across Franchise, Private Equity Roll Up, and Multi-location organizations while aligning with HCP's overall business objectives
• Oversee the development and execution of the Enterprise product roadmap, balancing industry-specific experiences for on-the-ground operators with the data, access, and controls required by parent-level organizations
• Provide leadership, mentorship, and guidance to the team, fostering a culture of high performance, collaboration, and continuous improvement
• Partner closely with other functions to align Enterprise product strategy with complex customer needs, commercial opportunities, technical feasibility, and go-to-market execution
• Establish key performance indicators (KPIs) and metrics to monitor the effectiveness of departmental initiatives, and make data-driven adjustments to improve outcomes
• Oversee the department's budget, resource planning, and operational efficiency to ensure optimal use of resources and alignment with financial goals
• Drive innovation and market differentiation across the Enterprise portfolio, identifying opportunities to expand product capabilities, strengthen competitive positioning, and increase Enterprise customer satisfaction
• Identify and manage risks related to the department's operations, ensuring compliance with relevant regulations and company policies while safeguarding the company's reputation and assets
• Serve as the department's key representative at executive meetings, board presentations, and industry events, advocating for the department's needs and contributions to the overall business
• Own Enterprise product performance from concept through market adoption, using customer insights, market signals, and business performance to continuously optimize the portfolio for growth and profitability

Requirements:

• 15+ years of experience in product management, with at least 10 years in a leadership role
• Bachelor's degree in Business, Marketing, Engineering, or a related field, or equivalent work experience
• Deep experience partnering with Enterprise Sales organizations to navigate complex customer requirements, inform commercial opportunities, and translate market needs into scalable product strategy
• Significant expertise in Enterprise product strategy, market research, product lifecycle management, and translating customer and market insights into scalable product investments
• Experience working with SaaS or Fintech platforms
• Experience with budget management and resource planning
• Track record of integrating AI and emerging technologies into organizational strategy and operations to accelerate innovation
• Strategic thinker with the ability to articulate and execute a clear vision
• Excellent leadership and mentorship skills, with a focus on team development
• Strong collaboration skills, with the ability to work effectively across departments
• Innovative mindset, with a passion for identifying new opportunities and driving continuous improvement
• Exceptional communication and presentation skills, with experience representing product teams at the executive level
• An extraordinary history of macro-level execution driven by either immense multi-disciplinary breadth or world-class domain depth
• Master of organizational systems thinking who can instinctively see around corners, deconstruct traditional silos, and successfully disrupt your own status quo to build, scale, and pioneer entirely new strategic horizons from the ground up