Technical Solutions Consultant II (Advertising Operations Specialist)
As a Technical Solutions Consultant, you will be the technical point of contact for our clients and internal stakeholders. This role will be the expert on our advertising solutions, consult with clients on best practices and resolve any technical issues that come your way. Technical Solutions Consultants are curious by nature, comfortable working in ambiguous situations, and love coming up with creative solutions to client needs.
Responsibilities
Scaled technical support for top advertising clients
- Day to day supporting a group of advertisers on a case-by-case bases through a ticketing system, the name of the role is technical solutions consultant
- Receive an ambiguous request from a client and leverage technical knowledge and trouble shooting skillsets and client issues
Build technical expertise in various advertising products (signal, measurement, and delivery) and provide consultative guidance to clients and partners on best practices and bespoke setups
Technical supporting, supporting a queue of requests. Resolve technical issues stemming from our client's usage of advertising solutions
Partner closely with our sales teams and Tier A+ advertisers to resolve client issues, prioritize, and build market or vertical plans for technical services
Escalate potential bugs to the product and engineering teams and drive resolution.
Skills
BA/BS in Marketing, Computer Science, or related degree
2+ years of experience in the Digital Advertising and/or Technology industries
Experience managing a multi-million-dollar book of business, able to autonomously prioritize, and communicate effectively with sales and clients.
Experience with technical troubleshooting Meta Advertising & Business technologies and ecosystem (ex. Graph API, Ads Manager, Conversions API, Meta SDK, Meta Pixel)
Customer-facing experience translating technical concepts and solutions to non-technical audiences
Experience with technically troubleshooting advertising technologies such as pixels, ad servers, auctions, and delivery
Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, and HTTP
Experience working with SQL and RESTful APIs
Must-Have Skills:
1. First-hand knowledge of our tools, building integrations for Google/Facebook. Worked with FAANG/ Multi-million-dollar book of business companies internally or as a client. Managing API tools with our companies
2. 2-4 years of experience in the Digital Advertising and/or Technology industries
3. Experience with technical troubleshooting our Advertising & Business technologies and ecosystem (ex. Graph API, Ads Manager, Conversions API, SDK, Pixel)
Nice-To-Haves:
1. SQL (highly preferred) running SQL queries , API, Java Script
2. Sales XFN experience
Interview process: 2 Rounds 45 minutes
1st Round is behavioral questions, walking through their resume s. How they will resolve a technical troubleshooting example
2nd Round is specific questions about Facebook Ads problems solving, how to deal with prioritizations and frustrated clients. Questions about API, Java Script, how tech advertising works
