Customer Service Specialist II

Aon is a risk management company seeking a Customer Service Specialist II to support its Private Flood Insurance Program business. The role handles inbound calls, underwrites and processes private flood insurance documents, collaborates with agents and carrier partners, investigates supporting documentation, and processes policies using web-based applications.

Responsibilities:

• Establish yourself as a private flood insurance expert as you underwrite and process documents in line with carrier agreements, surplus lines rules, and state regulations
• Collaborate with agents, various departments, and carrier partners via multiple communication methods to effectively process transactions
• Flex your investigative skills as you determine the credibility of legal, closing, and replacement cost documents as well as National Flood Insurance Program maps and elevation data
• Hone your communication abilities as you communicate complex technical information to agents, build rapport with customers, and address questions regarding private products
• Handle policies using knowledge of underwriting components, including elevation certifications, zone determinations, refunds, agent commissions, community numbers and discounts, emergency programs, severe repetitive loss, preferred risk properties, grandfathering, pre-firm, post-firm, rollovers, map revisions, policy date rules, and disaster assistance
• Process flood insurance policies using web-based applications

Requirements:

• 1+ year of office and/or administrative background
• Typing of 40 WPM+
• Must be able to work 8:00a-5:00p MDT or 9:00a-6:00p MDT
• Strong organizational and interpersonal skills with attention to detail
• Proficiency in keying alphanumeric information with accuracy and adequate speed and the use of basic office equipment, such as copiers, faxes, voicemail
• Ability to shift between priorities, as needed, throughout the workday while maintaining an established level of productivity using time-management techniques
• High School Diploma or GED
• Customer Service experience, including telephone communication, will be extremely beneficial
• Prior experience in the insurance industry will be helpful