Sr Sales Manager, Mid-Market - USA (Remote)

Customer.io provides a platform for automated, behavior-based customer communications across email, push notifications, in-app messages, and SMS. The Senior Sales Manager will build and lead a team of eight Mid-Market Account Executives, coaching performance, improving pipeline health and forecast accuracy, supporting deal execution, and partnering cross-functionally on go-to-market initiatives.

Responsibilities:

• Coach Account Executives to consistently meet or exceed quota and grow into their next role
• Run focused 1:1s built around deal quality, skill development, and real accountability
• Ramp new reps quickly and address performance gaps early, before they compound
• Build a team culture rooted in ownership, collaboration, and high standards
• Lead weekly pipeline and forecast reviews focused on deal progression, qualification rigor, and clear next steps
• Sharpen predictability through disciplined inspection and clean CRM hygiene across the team
• Maintain healthy pipeline coverage and get ahead of creation gaps before they become quarter-enders
• Reinforce structured, rep-owned outbound tied to measurable standards and pipeline outcomes
• Use metrics and experimentation to make outbound sharper over time
• Use metric review and experimentation to improve outbound effectiveness over time
• Coach reps to run well-qualified mid-market opportunities from discovery through close
• Elevate deal strategy with stronger positioning, cleaner value articulation, confident executive-level communication
• Help reps navigate pricing, stakeholder alignment, and procurement without losing momentum
• Spot patterns in stalled deals and raise the whole team's execution maturity
• Work with Sales Ops, Marketing, and Solutions Architects to unblock deals and improve how the team executes
• Bring frontline feedback on messaging, territory design, and enablement back to the people who own it
• Pilot and operationalize new GTM initiatives inside your team

Requirements:

• 7–10 years in sales, including 3–5+ years managing quota-carrying reps - ideally in Marketing Technology or SaaS
• A track record of leading successful mid-market or high-velocity sales teams
• Genuinely strong at pipeline inspection and forecasting - you can smell a soft deal from a mile away
• Experienced coaching outbound pipeline generation in evolving sales motions
• Comfortable operating inside a structured qualification framework like MEDDICC
• A clear, direct communicator who holds a high bar without needing to raise their voice
• Effective cross-functionally in a collaborative, fast-moving, growth-stage environment