REMOTE Specialist | Customer Service | Work From Home

AO Globe Life is seeking motivated professionals to join its virtual team as Remote Insurance Specialists. The role provides customer service, benefits education, consultative insurance guidance, enrollment assistance, and ongoing policy support for clients in a fully remote environment. Training, mentorship, and licensing guidance are provided, with performance-based compensation and opportunities for advancement.

Responsibilities:

• Meet virtually with clients through Zoom and phone appointments
• Connect with individuals and families interested in learning about available benefits
• Identify each client's needs, priorities, and financial protection goals
• Explain life, accident, and supplemental health insurance options clearly
• Answer questions regarding coverage, benefits, and policy features
• Provide needs-based coverage recommendations
• Guide clients through applications and enrollment
• Assist with required documentation
• Build long-term relationships through professionalism and exceptional service
• Conduct policy reviews when appropriate
• Assist with beneficiary updates and policy service requests
• Provide ongoing customer support after enrollment
• Help clients navigate the claims process when needed
• Maintain accurate digital records and follow-up communication
• Follow applicable company procedures and state insurance requirements
• Complete structured virtual onboarding
• Participate in weekly training and coaching
• Receive ongoing mentorship from experienced leaders
• Develop communication, presentation, and relationship-management skills
• Strengthen product and industry knowledge
• Participate in leadership development opportunities

Requirements:

• • Strong verbal and written communication skills
• • Excellent customer service and relationship-building abilities
• • Professionalism, integrity, and reliability
• • Self-motivation and personal accountability
• • Strong organization and time-management skills
• • Problem-solving and critical-thinking abilities
• • Confidence communicating through Zoom and phone
• • Comfort learning and using virtual technology
• • Positive attitude and willingness to learn
• • Ability to work independently in a remote environment
• • Be 18 years of age or older
• • Be legally authorized to work in the United States
• • Be physically located within the United States
• • Have access to a computer or laptop
• • Maintain reliable high-speed internet
• • Have webcam and microphone capability
• • Maintain a quiet, professional workspace
• • Be comfortable conducting virtual client appointments
• • Be willing to complete required training
• • Hold or be willing and able to obtain the appropriate state Life & Health Insurance License
• • Be at least 18 years of age and legally eligible to work in the United States
• • Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• • Complete required training and participate in virtual meetings
• • Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• • Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate's expense
• • Customer Service
• • Insurance
• • Sales
• • Client Services
• • Retail
• • Hospitality
• • Healthcare
• • Banking
• • Financial Services
• • Education
• • Military
• • Administration
• • Call Centers
• • Business Development