Analytics Business Manager

Optum Insight improves the flow of health data and information to create a more connected healthcare system. The Analytics Business Manager partners with leaders, delivery leads, and stakeholders to translate priorities into coordinated action, governance, and measurable outcomes. The role supports portfolio and delivery management, process improvement, executive communications, organizational operations, and financial and workforce planning.

Responsibilities:

• Build knowledge of partner and ACOE priorities, operations, contractual commitments, and analytics needs; anticipate implications and recommend action
• Translate strategy into priorities, roadmaps, business plans, governance agendas, decisions, owners, and next steps
• Prepare leaders for governance, strategic planning, and operational reviews by synthesizing priorities, risks, stakeholder perspectives, trade-offs, and decisions needed
• Build trusted relationships and influence alignment across partner, account, and ACOE stakeholders
• Connect work across functions and partnerships to reduce duplication, surface downstream impacts, and identify opportunities for enterprise reuse or standardization while recognizing justified partner-specific needs
• Maintain an integrated view of commitments, milestones, service performance, capacity, risks, dependencies, decisions, and accountable owners
• Identify emerging risks, recommend mitigation, and escalate when leadership intervention is needed
• Design and sustain governance that clarifies purpose, decision rights, inputs, outputs, participants, and follow-through
• Ensure priorities and governance decisions translate into coordinated execution, measurable progress, and documented outcomes
• Track contractual and operational commitments, make gaps visible before they become delivery or relationship risks, and ensure final decisions and required documentation remain accessible for future use
• Assess and improve end-to-end operating practices to strengthen quality, speed, consistency, scalability, and accountability
• Translate approved changes into practical workflows, role clarity, guidance, adoption plans, documentation, and knowledge transfer
• Enable ACOE operating forums, communications, workforce and requisition visibility, onboarding and transitions, access, and key organizational resources
• Support strategic planning, leadership reviews, and organizational initiatives by coordinating inputs, synthesizing themes, and advancing commitments
• Maintain governance tools, operating frameworks, playbooks, orientation materials, permissions, and knowledge-transfer resources that help employees and leaders navigate the ACOE and sustain continuity through organizational change
• Create concise, decision-ready communications that explain progress, business impact, risks, trade-offs, and actions needed
• Partner with leaders and delivery teams to connect analytics work to stakeholder benefit, adoption, measurable outcomes, and value realization
• Maintain visibility to relevant performance measures and translate complex information for internal, partner, and leadership audiences
• Coach contributors preparing for leadership discussions so communications are clear, evidence-based, and responsive to likely questions
• Coordinate ACOE-wide communications and engagement forums so leaders and presenters are prepared, messaging is aligned, and employees receive timely information about priorities, performance, organizational updates, and accomplishments
• Analyze financial, staffing, capacity, productivity, contractual utilization, and operational information to support planning and decisions
• Identify material variances, trends, and risks that may affect performance, commitments, or value delivery and recommend action
• Support forecasts, scenario analysis, resource decisions, and business continuity with leaders and Finance
• Maintain decision-useful workforce and organizational information, including roster, staffing, requisition, people-mapping, and capacity inputs, so leaders can understand changes and make informed resource decisions

Requirements:

• 5+ years of experience in business operations, program or portfolio management, client service, account management, consulting, or a related discipline
• 3+ years of experience leading complex, cross-functional work in a matrixed environment
• 3+ years of experience improving business processes or governance and creating executive-level communications and recommendations
• 2+ years of experience using financial, operational, or performance information to support decisions
• Proficiency with Microsoft 365 tools, including PowerPoint, Excel & Word
• Healthcare, health system, provider, or analytics experience
• Experience supporting senior leaders and external partner or client stakeholders
• Experience with strategic planning, portfolio roadmaps, governance, contracts, workforce planning, or financial reporting
• Experience translating analytics or technical work into business value and executive-level stories
• Proficiency in Teams, SharePoint, and Copilot