Senior Technology Project Manager

Optum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The role leads complex data interface programs, client onboarding efforts, vendor integrations, and enterprise-wide initiatives while overseeing delivery outcomes, risk management, client experience, and process innovation. It also provides subject matter expertise, mentorship, stakeholder coordination, and operational leadership across Agile teams and multi-team programs.

Responsibilities:

• Lead complex client onboarding and implementation of standard and custom claim extracts
• Manage connectivity, data interfaces, and integrations across multiple platforms
• Serve as primary liaison for clients, internal teams, and third-party vendors
• Oversee ServiceNow requests, ensuring SLA compliance and delivery excellence
• Execute and lead QA, testing strategy, and validation of data outputs
• Drive program execution, coordination of multi-team dependencies, and release schedules
• Proactively identify, mitigate, and manage program-level risks and operational bottlenecks
• Define, track, and report operational metrics and performance guarantees
• Lead process improvement initiatives and introduce automation and efficiencies
• Serve as SME and mentor across Data Interfaces and Project Management disciplines
• Manage staffing, including temporary resources, during peak demand
• Lead cross-functional planning sessions and stakeholder alignment
• Drive customer experience improvements and NPS outcomes
• Lead execution of complex vendor transition and program plans
• Coordinate resources, timelines, and deliverables across multiple teams
• Serve as SME in project scope definition, risk identification, and methodology
• Manage high-risk and complex projects with full responsibility for outcomes
• Generate and analyze delivery and project metrics
• Ensure compliance with Agile and governance standards
• Implement change management processes to improve delivery outcomes
• Influence forecasting, planning, and budgeting processes
• Lead Agile teams, scrum teams, and large program workstreams
• Provide training and mentorship to project managers and analysts

Requirements:

• 5+ years of experience in systems management, data interfaces, or program operations
• 3+ years of experience leading complex programs and multi-team delivery
• 2+ years of experience with tools such as ServiceNow, Jira or similar
• Proven leadership, communication, and stakeholder management skills
• Bachelor's degree in technical or business field
• PMP, Agile, Scrum or SAFe certification
• Healthcare or PBM experience
• Strong knowledge of claims systems, file integrations, and data solutions
• Experience with automation, reporting, and analytics tools
• Experience in remote/global program environments