Sales Development Representative

Pace Analytical Services provides analytical testing and scientific services focused on improving health and safety. The Sales Development Representative generates and qualifies leads, conducts sales presentations and product demonstrations, manages prospect follow-up, closes sales, and supports sales reporting and lead generation activities.

Responsibilities:

• Contacts businesses, industries, government or private individuals by telephone in order to solicit sales for goods or services and/or to obtain referrals for prospective; obtain prospect/customer information and record reactions
• Obtain prospective customer information from sources such as utility directories, regulatory agencies, purchases lists, internet, or solicitations from others across the organization
• Communicates and follows-up with potential customers via phone, mail, or email in a timely manner
• Explain products or services and prices and answer questions for customers
• Schedules appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations; may occasionally be asked to support/attend/make sales presentations directly to prospective clients
• Conducts client or market surveys to obtain information about potential customers.Delivers prepared sales talks, uses scripts that describe products or services, in order to persuade potential customers to purchase a product or service; may adjust sales script to better target the needs and interests of the prospective client
• Maintains records of contacts, accounts, and orders
• Develops reports and suggests improvements within the SalesForce system
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment

Requirements:

• Associate's degree in business, marketing or a closely related field; AND two (2) years of telemarketing/sales experience; OR an equivalent combination of education, training and experience
• Fundamental to intermediate principles, practices and techniques of sales effectiveness
• Various understanding of sales programs, policies and procedures
• Fundamental to intermediate methods to resolve sales and customer problems, questions and concerns
• Various understanding of applicable sales laws, codes and regulations
• Understanding of various testing tools, equipment, and processing
• Computer applications and systems related to the work
• Principles and practices to serving as an effective project team member
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations
• Correct business English, including spelling, grammar and punctuation
• Performing fundamental to intermediate professional-level sales duties in a variety of assigned areas
• Training others in policies and procedures related to the work
• Serving as a team member and the development and management of projects
• Operating in a both a team and individual contributor environment
• Interpreting, applying and explaining applicable laws, codes and regulations
• Preparing fundamental to intermediate account reports, correspondence and other written materials
• Using initiative and independent judgment within established department guidelines
• Using tact, discretion and prudence in working with those contacted in the course of the work
• Performing effective oral presentations to large and small groups across functional peers and the department
• Contributing effectively to the accomplishment of team or work unit goals, objectives and activities
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work
• Mobility to work in an office setting, use standard office equipment and stamina to sit for extended periods of time; strength to lift and carry up to 10 pounds; vision to read printed materials and computer screens; and hearing and speech to communicate in person or over the telephone