Forward-Deployed Engineer (FDE) - Insurance Job Details | NTT DATA Services

NTT DATA is a technology services company seeking a Forward-Deployed Engineer to implement, deploy, and operationalize AI-powered products within insurance customer environments. The role translates customer requirements into production-ready solutions, integrates enterprise systems, enables users, supports operations, and provides feedback to improve product capabilities.

Responsibilities:

• Lead end-to-end implementation of AI products within customer environments, including discovery, design, configuration, deployment, user adoption, and optimization activities
• Partner with customer stakeholders to understand business objectives, operational processes, challenges, and success criteria
• Translate customer business requirements, workflows, and operating procedures into platform configurations, business rules, integrations, and AI-enabled workflows
• Configure and deploy product capabilities, including workflows, connectors, business rules, extraction models, and customer-specific settings
• Collaborate with product, engineering, architecture, and customer teams to ensure implementations align with business requirements and technical standards
• Deploy and support AI product solutions within cloud and customer-hosted environments using established deployment and operational processes
• Integrate products with customer applications, data sources, APIs, identity platforms, and enterprise systems
• Conduct implementation workshops, design reviews, user training sessions, and solution demonstrations with business and technical stakeholders
• Monitor implementation performance, troubleshoot issues, and recommend improvements to optimize adoption, scalability, and operational outcomes
• Document solution configurations, implementation approaches, deployment procedures, and operational best practices
• Provide structured feedback to product and engineering teams regarding customer requirements, enhancement opportunities, recurring implementation patterns, and product improvement recommendations
• Contribute reusable assets, implementation playbooks, configuration templates, and deployment methodologies that improve delivery consistency and scalability

Requirements:

• • 6+ years of experience in software engineering, solution engineering, implementation consulting, platform engineering, DevOps, customer engineering, or a related technology role
• • 2+ years of experience implementing, configuring, deploying, or supporting enterprise software products, SaaS platforms, AI solutions, or cloud-based applications within Insurance customer environments
• • Demonstrated experience working directly with customers in a consulting, implementation, solution delivery, or technical advisory capacity
• • Experience with cloud platforms (AWS, Azure, or GCP), application integration, APIs, containerized applications, or deployment automation technologies in a production environment
• • Bachelor's degree in Computer Science, Information Technology, Engineering, Data Science, or a related field, or an equivalent combination of education and professional experience