Marketing Success Manager : Canada

Ekwa Marketing is seeking a Marketing Success Manager to serve as the primary point of contact for healthcare and dental clients. The role combines client relationship management, retention, marketing strategy, campaign optimization, performance reporting, and collaboration with specialist marketing teams to drive measurable business growth.

Responsibilities:

• Serve as the dedicated point of contact for an assigned portfolio of client accounts, building trusted, long-term relationships
• Lead regular review meetings, and strategy sessions, ensuring expectations are set and met
• Drive client retention, renewals, and satisfaction; proactively identify and address churn risk
• Identify opportunities to expand accounts through additional services that genuinely benefit the client
• Monitor campaign results across SEO, website, social media, reputation, and paid advertising, and drive optimization to improve ROI
• Interpret marketing data and analytics to make recommendations that grow client leads, new patients, and revenue
• Stay current on digital marketing trends and best practices relevant to the healthcare/dental sector
• Present clear, results-focused performance reports that connect marketing metrics to client business outcomes
• Communicate progress, wins, and next steps to clients in a way that is transparent and easy to understand
• Manage client expectations professionally, handling concerns with empathy and timely follow-through
• Act as the liaison between clients and Ekwa's specialist teams (SEO, web design, content, social media, advertising), ensuring deliverables align with client goals
• Brief internal teams on client objectives and feed back client priorities to keep work on track
• Collaborate with leadership on process improvements that raise the standard of client service and results

Requirements:

• Bachelor's degree in Marketing, Business, Communications, or a related field (or equivalent experience)
• 1+ years of experience in client success, account management, or digital marketing preferably in an agency environment
• Solid understanding of digital marketing channels: SEO, websites, social media, online reputation, and paid advertising
• Experience working with performance data and marketing analytics tools
• Strong relationship-building and client-facing communication skills
• Ability to translate marketing data into clear business value for non-marketing clients
• Strategic thinking combined with hands-on attention to detail
• Organized, proactive, and able to manage multiple accounts simultaneously
• Comfortable presenting results and leading client meetings with confidence
• Collaborative team player who works effectively across departments
• Experience serving healthcare, dental, or professional-services clients is an advantage